Terms of Service
Effective and last updated: 31 August 2026
Current safety, customs, insurance and refund rules
Policy 2026-08-23. CargoGo is a matching platform, not a carrier, customs broker or insurer. Both parties must verify origin, transit, destination, airline and airport rules. Restricted goods include medicines, food, plants, alcohol, tobacco, batteries, aerosols, perfume, valuables and cultural property; prohibited goods include weapons, explosives, illegal drugs, dangerous materials, stolen or counterfeit goods, protected wildlife and undeclared controlled goods. Declared value is not insurance: coverage exists only with a named licensed insurer and policy. After handover, cancellation or physical return requires a dispute and a separately agreed lawful return route. Money is not shown as refunded until a payment provider confirms settlement. Sender, carrier and recipient retain their respective responsibilities.
1. What CargoGo Is
CargoGo is operated by LLC AMIX INTERNATIONAL GROUP, registered in the Socialist Republic of Vietnam. CargoGo is a peer-to-peer technology marketplace connecting Senders with independent Travelers/Carriers who already plan to travel and may agree to carry cargo. CargoGo supplies matching, chat, order and trip management, handover records, delivery codes, ratings, complaints and notifications. CargoGo is not a party to the transport agreement, does not select routes or take custody of goods, and is not a common carrier, courier, freight forwarder, postal operator, customs broker, insurer, guarantor, employer or agent of a user. Each delivery and any direct payment are a separate agreement solely between the users.
2. Eligibility and Account Registration
You must be at least 18 and legally able to contract. You must provide accurate, current information, protect your credentials and promptly report unauthorized use. A request for verified status requires an accepted identity document and a live selfie. A still-pending request may receive preliminary automated approval after two hours unless an administrator decides it first. Verification is a platform trust signal, not a warranty that a person is honest, competent, solvent or the lawful owner of cargo; CargoGo may later review, refuse, suspend or revoke it where lawful.
3. Roles: Senders and Carriers
A Sender posts a cargo Order describing the shipment (origin, destination, size/weight, cargo type, photos, delivery window, description) and, where relevant, a suggested price. A Carrier posts a Trip describing an upcoming journey (route, dates, available capacity). The matching system in CargoGo suggests compatible Orders and Trips to each other; either party may also search and propose a Deal directly. A Deal is formed once both the Sender and the Carrier agree to the terms (route, price, dates). Both roles may be held by the same account depending on context — you may be a Sender for one shipment and a Carrier for another.
4. Prohibited Cargo
You must never use CargoGo to send, offer to carry, or accept for carriage any of the following: (a) illegal drugs, narcotics, or controlled substances without valid legal authorization; (b) firearms, ammunition, explosives, or weapons of any kind, including replicas that could be mistaken for real weapons; (c) hazardous materials, including flammable, corrosive, radioactive, toxic, or otherwise dangerous goods as defined by applicable transport regulations; (d) live animals or plants subject to import/export or biosecurity restrictions; (e) perishable goods (including food) unless clearly and truthfully disclosed as such in the Order, with both parties' explicit agreement to the associated spoilage risk; (f) counterfeit, pirated, or otherwise intellectual-property-infringing goods; (g) cash, bullion, or negotiable instruments beyond what is legally permitted to be carried/declared across the relevant border, and undeclared currency in excess of applicable customs limits; (h) stolen goods or goods obtained unlawfully; (i) human remains or body parts; (j) items whose import, export, or possession is illegal in either the origin or destination jurisdiction; (k) any item that a reasonable person would understand to pose a safety, legal, or biosecurity risk to the Carrier, to CargoGo, or to any third party. Both Sender and Carrier are individually responsible for confirming a shipment is lawful before it is sent or accepted. CargoGo may suspend or terminate accounts, cancel Orders, and report suspected illegal cargo to the relevant authorities.
5. Handover, Delivery Codes, and Proof of Custody
CargoGo's handover-act mechanism is the primary record of who had custody of a shipment and when. When cargo changes hands (Sender to Carrier at pickup, Carrier to Recipient at delivery), the relevant parties confirm the handover in-app, which may include photos, a signed acknowledgment, and consent to the recorded terms. A delivery code, generated by the platform and shared with the Sender/Recipient, is used to confirm that the parcel was released to the correct Recipient at the destination. These records are the primary evidence used to resolve disputes about loss, damage, or non-delivery, and both parties are strongly encouraged to complete them accurately and promptly — an incomplete or refused handover act may weigh against that party's position in a dispute.
6. Liability for Lost, Damaged, or Delayed Cargo
Users accept the ordinary risks of arranging transport with independent persons. The Sender is responsible for legality, complete and accurate description, value, packing, customs declarations and recipient data. The Carrier is responsible for lawful acceptance, custody, airline and border compliance, care and delivery. The Recipient is responsible for protecting the one-time code and inspecting before confirmation. CargoGo does not warrant identity, user conduct, legality of cargo, availability, timing, condition, delivery or payment and provides no insurance unless a separate written policy names a licensed insurer. To the maximum extent permitted by law, CargoGo and its officers, employees and contractors are not liable for indirect, incidental, special, punitive or consequential loss, lost profit, lost opportunity or loss caused by another user. For any claim that cannot lawfully be excluded, aggregate platform liability is limited to the greater of the platform fees actually paid by the claimant for the affected Deal in the preceding twelve months or USD 100. This cap does not apply where mandatory law forbids it, including liability for fraud, wilful misconduct, death or personal injury caused by negligence, or non-waivable data-protection and consumer rights. Users should obtain appropriate travel and cargo insurance.
7. Disputes and Complaints
If something goes wrong with an Order or Deal — cargo is lost, damaged, delayed, misdescribed, or a party fails to act in good faith — either party may open a Dispute or file a Complaint from within the relevant Deal/Order in the app. CargoGo's moderation team reviews the handover-act records, delivery-code history, chat logs, photos, and any statements submitted by both sides, and works to reach a fair resolution, which may include mediating between the parties, applying platform sanctions, or escalating to relevant authorities where appropriate. Filing a knowingly false complaint is itself a violation of these Terms.
8. Account Suspension and Termination
CargoGo may suspend, restrict, or terminate an account, at its discretion, for reasons including but not limited to: violating the prohibited-cargo rules in Section 4; providing false identity or verification information; repeated failure to honor agreed Deals; harassment, threats, or abusive behavior toward other users; attempting to defraud another user or CargoGo; circumventing safety features such as the handover-act or delivery-code system; or any other conduct that CargoGo reasonably believes creates risk for other users or the platform. You may also request deletion of your own account at any time — see the Privacy Policy for how this works.
9. Payments
In-app payment processing is currently limited and under active development. Where in-app payments are available, separate payment terms and fee disclosures will apply at the time of the transaction. Where in-app payment is not yet available for a given Deal, any compensation between Sender and Carrier is arranged directly between the parties, outside of CargoGo's payment systems, and CargoGo is not a party to that arrangement.
10. Chat, Location, and Notifications
CargoGo provides deal chat, temporary live location and service notifications. Contact data of a final Recipient is hidden from a Carrier until the Sender and Carrier complete the pickup handover act. Deal chat messages are erased from the active server database when the Deal is completed; users must save any record they lawfully need before completion. Safety, complaint, handover, moderation and legally required audit records may be retained separately as described in the Privacy Policy. Location is used only for an active delivery and arrival detection, subject to device permissions and network availability.
11. Governing Law
These Terms and any claim against CargoGo are governed by the laws of the Socialist Republic of Vietnam, without depriving a consumer of mandatory protections that apply in the consumer's country. Users should first use the in-app complaint process. If no settlement is reached, a claim may be brought before a competent court or authority in Vietnam, except where mandatory law gives the claimant another non-waivable forum. Agreements and disputes between users remain the responsibility of those users and may also be subject to origin, transit and destination law.
12. Changes to These Terms
CargoGo may update these Terms for legal, safety or service reasons. Material changes will be announced in the app or by another durable notice before they take effect where required. Continued use after the effective date constitutes acceptance only to the extent permitted by law. A user who does not agree must stop creating new Deals and may delete the account. Questions and legal notices may be sent to trade_aurora@yahoo.com.